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Novato California Florists
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State: California
City: Novato
1 - 11 of 11
Recent Reviews
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5
5
Benicia Florist and More
Perfect!
“Called from Northern Ireland and received an unbelievable service from Bill who was professional and incredibly friendly! I would have no hesitation in recommending this florist and if I have to send flowers in this area again I would only use this florist! No wonder you've been in business so long Bill with service like that! Here's a few Irish shamrocks to wish you luck on the rest of the journey!☘☘☘”
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1
5
Justflowers.Com
Poor Customer Service & lack of Delivery
“I don't order a lot of Flowers, but when I do I expect the company supplying the service to actually do what they say. I ordered a basket & balloon combo for a co-worker and was GUARANTEED a 1pm delivery. When the order did not arrive by 2pm. I called to follow up. The attendant said they had no information but they would email shortly with some more details. i agreed to wait. when nothing arrived by 5pm, I called Justflowers.com again only to be told that a delivery was supposed to be made by 4pm now...yet it was now 5pm. BTW, it is now 6pm and nothing had srtill been delivered.\n\nThe phone attendant I spoke with a 5pm (Ray.fam - whatever) was impatient, rude and carefree with my concerns. I was even told a refund would not be given if an attempt was made. What the heck was this person talking about... NO 1pm delivery was made. NO 4pm delivery was made. REALLY????\n\nThis is a terribly unprofessional service and anyone looking to use them should visit YELP.COM first and read all the reviews\n\nYou would think if you gave a company a lot of money for a service, that they would actually supply an actual service and not just some cheap lip service. ”
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1
5
Camfeldt's Flowers and Gifts
Your Floral Nightmares Begin, Buyer beware!
“I had a really poor experience with Camfeldts Flowers. My original issue was with the flowers, but things really went downhill when Joe (the owner) finally replied to my complaint. First, the flowers. I ordered 2 arrangements for my grandmothers funeral. I was very specific (yes, I am a picky), but Joe assured me he had the flowers in stock to meet my needs. He did not deliver. The arrangements were mostly fillers and did not contain the flowers or quality Joe assured me they would. And I paid $450 for 2 arrangements. I was floored and embarrassed when I saw these arrangements next to those made by the other local florists at the funeral service. I emailed him immediately after the service. \n\n5 days later, he replied (after a second email I sent suggesting I would share my poor experience online if not addressed). All I can say is wow . Here are a few direct quotes. You, my lady, are a piece of work, and want something for nothing . And you have no idea about quality or quantity of floral designs . Because of your married background you think you have clout (I assume this is in reference to my Asian name and Caucasian Gma?). I know you had plans to complain so you could get free flowers . So be it, you have your issues, and time to get over them. And then (I think?) a threat. I will be googling you and your husband and look into your professional lives . I could go on, but I think the tone and message is clear. This is not a guy who responds well to criticism and not a guy whos willing to stand behind his work. \n\nBottom line: he didnt deliver on what he told me he would do. When I called him on it, he wrote what must be the most boneheaded and condescending customer service replies I have ever received. Buyer beware! \n”
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5
5
Conroy's Flowers
wonderful place to order flowers
“Customer service is fantastic. I always feel that my needs are addressed and the effort to make my order special is a priority”
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5
5
Cabazon Fresh Flowers
great follow-through!
“This flower delivery service even called me back to verify some delivery details! I have never had that happen before. I will definitely be buying from them again.”
